Delivery Terms & Conditions


Standard Delivery

*Please note our warehouse processing time is included in the estimate below.

State Metro Regional
VIC 3 business days 5 business days
NSW 4-5 business days 6-7 business days
SA 4-5 business days 6-7 business days
QLD 4-5 business days 6-7 business days
TAS 4-5 business days 4-5 business days
NT 5-8 business days 16 business days
WA 6-7 business days 10 business days


Free for online orders over $150

  • Melbourne Metro Next Day Delivery (express) available Monday to Thursday (excluding Victorian Public Holidays) to residential addresses within specified Melbourne metropolitan postcodes.
  • Next business day delivery to roadside addresses within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.
  • National First Aid will not be held responsible for any theft or damage if you provide us with an incorrect mailing address. All risk in the parcel will remain with you upon delivery and National First Aid will not offer a replacement or refund for any loss or damage as a result of you providing incorrect details.
  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
  • If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
  • Flammable items and some consumable items cannot be shipped by air and

may result in a delay in delivery.


Free Shipping Terms & Conditions


  • No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold.
  • The threshold for free shipping is calculated after any promotions and discounts are applied.
  • Free shipping is a limited promotion and not available for orders delivered outside Australia.